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Shadow agents: find and govern unsanctioned AI agents

Rick W 0 0
Teams are moving AI agents from prototype to workflow fast. One agent gets connected to a document store. Another starts calling internal tools. A third begins touching customer data.  Soon, agents are operating across systems before governance teams have a clear record of what they can access, who owns them, or what they’ve done. AI... The post Shadow agents: find and govern...

AI-Empowered Customer Service, From Hype to Scalable Operations - with Shri Nandan of Comcast

Rick W 0 0
Significant enterprise investment in AI-driven customer service is producing inconsistent outcomes — and the gap between deployment ambition and measurable business value remains striking. In this episode, Shri Nandan, VP of AI Products and Experiences at Comcast, examines why organizational culture and readiness are the primary determinant of whether AI in CX delivers results that move the...

Sakana Fugu: Multi-Agent System as a Model 

Rick W 0 0
For years, AI progress has centered on scaling individual foundation models: larger parameters, longer context windows, stronger reasoning, and better tool use. Sakana AI’s Fugu points elsewhere, behaving like one model from the outside while coordinating multiple expert agents internally. A single API call can trigger direct answering, specialist delegation, intermediate verification, and...

Unified Predictive Decision Making for Retail Growth - with Felix Hoffman of 7Learnings

Rick W 0 0
Retailers managing pricing, marketing, and inventory through separate teams with separate data are losing margin not to market volatility, but to decisions that were never designed to work together. In this episode, Felix Hoffmann, CEO at 7Learnings, examines how predictive, unified commercial decision-making replaces reactive, rules-based approaches — and why most retailers underestimate...

Cybersecurity Series E23: Building Cyber Resilience in the AI Era with Grant Thornton Ireland's Howard Shortt

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Today's guest is Howard Shortt, Cybersecurity & Data Privacy Partner at Grant Thornton Ireland. Founded in 1924, Grant Thornton Ireland is a leading professional services firm providing audit, tax and advisory services to businesses. Combining global reach with local expertise, it helps clients navigate complex financial, regulatory and strategic challenges. Its teams work across a wide...