Women in ServiceNow Series E04: Andreea Ioan, Senior Expert IT Platform Manager at OMV

Today's guest is Andreea Ioan, Senior Expert IT Platform Manager at OMV in Vienna, Austria. Founded in 1956, OMV focus on the exploration, production and distribution of oil and natural gas, as well as providing energy solutions, including renewable energy and sustainable technologies. OMV operates in multiple sectors, including refining, chemicals and gas, with an emphasis on innovation and environmental responsibility. They aim to contribute to the global energy transition while maintaining a commitment to high standards in sustainability and safety.

Andreea is a highly motivated and detail-oriented Senior IT Expert. With a background in Project Management, Process Management and Service Management, she is skilled in managing complex projects and initiatives from start to finish. With a proven track record of success in a large international organization, Andreea brings a wealth of experience in developing and executing strategies that drive growth and profitability. Her expertise includes Project Planning and Execution, Budget Management, Stakeholder Engagement and Business Process Design/Improvement.

In the episode, Andreea discusses:

Her career journey from Romania to Austria, focusing on personal growth,

Relocating involves challenges, growth, decision-making and family support,

Starting with ITSM in 2019 and growing the platform with 10+ modules,

How governance, operating models and health checks ensure platform success,

Why ITSM is her favourite module due to its foundational role,

Starting with a pilot for Gen AI using personas, feedback and agility,

Implementing Gen AI through weekly sprints, testing and user sessions,

Observing efficiency gains and time savings led to adopting Gen AI,

Why slowing down helps growth, reflection and overcoming challenges,

Advice to embrace fear, take risks and growth will follow