Women in ServiceNow Series E10: Trinh Nguyen, Product Owner of ServiceNow at Okta

Today's guest is Trinh Nguyen, Product Owner of ServiceNow at Okta. Founded in 2009, Okta is the leading independent identity management partner. Driven by a vision to empower everyone to safely use any technology, Okta champions neutrality - offering organizations, employees and end users the flexibility to work seamlessly across any device or platform. Today, two-thirds of the Fortune 100, over 40% of the Forbes Global 2000, and thousands of other organizations rely on Okta to protect their digital ecosystems.

In the episode, Trinh talks about:

0:00 Her journey from IT ops to ServiceNow platform lead

5:07 Why late nights aren't ideal, but global teamwork matters

6:17 How success isn't technical depth; it's data-driven, value-based storytelling

7:30 From out-of-box start to growth & how AI will drive next-level impact

10:03 Stakeholder buy-in comes from vision, scalability and ROI

09:22 Success is a collaborative effort, as partnership and shared vision drive adoption

13:39 Tech needs more women with diverse paths, big impact and no fear

15:50 Mentorship through strong women from trusted guidance, observation and inspiration

17:33 Advice to believe in yourself; challenges pass and growth follows

19:10 Excited about agentic AI which is improving processes autonomously