E565 How Agentic AI Transforms HR & Enterprise Productivity with Workday's Clare Hickie

Today's guest is Clare Hickie, Chief Technology Officer, EMEA at Workday. Founded in 2005, Workday is a leading enterprise software company that provides cloud-based solutions for human capital management (HCM), finance, planning and AI-powered business operations. Workday serves more than 11,500 organizations worldwide, including over 65% of the Fortune 500. Workday helps businesses streamline operations, improve workforce management and make faster, data-driven decisions through its secure, intelligent cloud platform.

In her role with Workday, Clare partners with senior business and technology leaders to help organizations transform how they manage people, finance and AI. With more than 30 years of experience in enterprise technology, Clare began her career on the customer side, spending 15 years at GSK before joining Workday in 2018. She is a recognized leader in responsible AI, cloud transformation and enterprise innovation, with a strong focus on building trusted, human-centered AI solutions that deliver measurable business impact.

In the episode, Clare discusses:

0:00 How AI conversations evolved from skepticism to agentic productivity

5:51 Co-creating with customers to deliver proven AI outcomes

7:19 How Workday’s AI agents deliver significant productivity gains

9:06 Creating consistent AI experiences built on a unified platform

12:46 Responsible AI requires governance, transparency and risk management

17: 33 How trust and responsible AI drive lasting customer adoption

To find out more about all the great work happening at Workday, check out the website www.workday.com